WORK HISTORY
Jan 2019 – Mar 2020
Electrical Technician
GTA Fire & Security Ltd – Limerick
Technical Operations: Worked with all types of installation, maintenance, and support of security systems such as CCTV, Fire Alarms, Intruder Alarms, Gate Automation, Doors Access Control etc.Client Relationship Management: Liaised with customers in a courteous & professional manner and developed excellent customer relationships to encourage repeat business. *Developed GTA.ie Fire & Security institutional website and AVILON.ie (Secondary smart home and home automation project),
Jun 2015 – Jul 2018
IT Technician / Systems Administrator
Villa Café Ltda – Industry and Commerce
Villa Cafe is a gourmet coffee manufacturer based in Minas Gerais, Brazil who supply the Americas and South Asian markets with premium priced Coffee products. As IT technician I acted as a key team member involved in all technical change processes within the company supporting all business segments and creating solutions for clients. *Developed Villa Café’s institutional website, recurring Coffee Club ” Coffee Lovers website, the biggest Coffee Blog in Brazil and E-shop Villa Café ecommerce; *Enhanced Villa Café’s ERP (Sankhya) by creating new dashboards adapted for the company’s needs. Enhanced Sankhya’s Database based in MSSQL * Developed inbound marketing process in cooperation with marketing team; * Traced Villa Café Blog’s strategies SEO increasing sessions by 275% between Aug ’17 – Aug ’18
2014
Technical Support and CCTV Technician (Internship)
Conexa Tech
Provided client Technical support for Microsoft users; Acted as appoint of contact for Network support queries for customers and business; Carried out routine computer maintenance within the company. Involved in Installation CCTV’S including maintenance and firewall configuration;
EDUCATION
2015-2017
System Development and Analyses
Centro Universitário de Belo Horizonte, Minas Gerais, Brazil/h5>
2013-2014
Technical Network Administrator
Senac MG – Belo Horizonte, Minas Gerais, Brazil
2013
Web Design
Senac MG – Belo Horizonte, Minas Gerais, Brazil
Other Certs
Cisco CCNA 1 Network Fundamentals
Cisco CCNA 2 Routing Protocols
Cisco CCNA 3 Switching and Wireless
Windows and Linux RedHat Server
Other IT Skills
Microsoft Office,E-Commerce, WordPress, Magento, Google ADS, Adobe Photoshop, Adobe illustrator
Personal Skills
Teamwork
Details Attention
Decision Making
Fault Finding / Problem Solving
Design Skills
Photoshop
Illustrator
Webdesign
Languages
Portuguese
English
Spanish
TESTIMONIALS
Duarte
CEO / Villa Café Ltda.
He is a great and hardworking guy. For excellence 3 years we had him doing a very well done job. Proud of had him as Villa Cafe’s crew. He helped the company so much.
GTA.ie Fire And Security
A great worker and a friend. Incredible fast learner and execution of tasks. Very good support and patience.
Valle Mendes
CEO Poanê Bolsas Ltda/ Freelancer Project
He had developed our website, ecommerce and blog, fast and0 incredible good looking. .